Guarantee / PoliciesCustomer Satisfaction Guarantee
Try the Rat Zapper and experience for yourself the freedom from inhumane poisons, snap and glue traps. If you are not completely satisfied with the Rat Zapper simply email us at help@ratzapperonline.com and we will direct you to the place to get your problem solved. Most issues can be resolved by the manufacture over the phone or by email. Returns
If, after your troubleshooting efforts with AgriZap, they determine that you need to return your Rat Zapper they will issue you an RMA (return merchandise authorization) along with return instructions. We cannot accept return shipments of any kind here at RatZapperOnline. Refunds
In the event that a refund is necessary, we will gladly issue your refund for the purchase price of the product less a $5.00 re-stocking fee. Shipping charges are not refundable. Shipping
Our goal is to have your order shipped within 1-3 business days via UPS Ground. A tracking number will then be emailed to you. Delivery varies from 2 to 5 working days in the domestic United States. For orders outside the Continental United States please go to http://www.ratzapper.com/buy.html or contact Agrizap direct at 888-DEAD RAT. If your order contains both in-stock and out of stock items, we will process and ship the in-stock item(s) and ship within our standard shipping window. Out of stock items are usually shipped from our facility within 10 to 14 working days from the date your order was placed. Shipping is charged on all orders here at RatZapperOnline, any back-orders etc do not incur additional charges. Proper Product Disposal When your Rat Zapper dies and it is time to dispose of it, please check out the link below for the National Safety Council Electronic Equipment Recyclers and do thr green thing with your old Rat Zapper. |
